Measure, Benchmark and Share Your ITIL KPIs Online | My Mirror42

Software that puts IT executives back in charge.

OnDemand No hardware or software needed. It’s online

Flexible Platform independent

Extendable Add your own KPIs to the standard set

As a Service No resources needed for management. It’s fully serviced

Fast to deploy Money back guarantee

Affordable For only € 10 - per KPI per user per month

Supported Platforms

Axios Assyst
BMC Remedy
BMC ServiceDesk Express
CA ServiceDesk
EMC Infra
Frontrange heat
HP ServiceCenter
HP ServiceDesk
HP Service Manager
IBM MRO
IBM Tivoli ServiceDesk
Mansystems
Marval
Topdesk
…and more!

Contact us if your platform is not on the list.

Call Management KPIs

Incident Management KPIs

Change Management KPIs

Extend your Solution

% of calls overdue
Calls not worked on in the last 7 days
Call queue rate
Average duration service call
% of service calls closed within target

Average duration incidents
% of incidents overdue
Incidents not worked on last 7 days
Incident queue rate
% of incidents closed within target

% of backed out changes
% of urgent changes
Ratio number of incidents versus number of changes
% of changes overdue
Change queue rate

Select KPI templates from www.kpilibrary.com
ITIL3 KPI Templates
Risk & Compliance KPI templates
Sourcing KPI Templates
SLA KPI Templates

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